Indigenous Cooling, LLC
Terms and Conditions
Effective July 27, 2026
These Terms govern your use of this website and your engagement with Indigenous Cooling, LLC ("Indigenous Cooling," "we," or "us") for intake, assessment coordination, and program administration. By contacting us or requesting service, you agree to these Terms.
1. What Indigenous Cooling does
Indigenous Cooling is licensed by the Gila River Indian Community under Title 13, business license #31877, for administrative services. We take service requests, coordinate home assessments, administer the Healthy Homes Initiative, and manage approvals and paperwork with tribal procurement, housing and health programs, and homeowners.
Indigenous Cooling does not perform HVAC work. All heating, ventilation, air conditioning, and indoor air quality work arranged through us is performed by the licensed contractor of record, which holds Gila River Indian Community business license #31399, Contractor: HVAC. The contractor's own terms, pricing, and warranty govern that work.
2. Requesting service
- Service requests may be made by telephone, text message, or through this website.
- We schedule assessment appointments and communicate arrival windows. We aim to meet the agreed window but are not liable for delays caused by traffic, weather, equipment availability, or events outside our control.
- Elders and households with a member receiving respiratory care are scheduled ahead of other requests where possible.
- You represent that you own the property where work is requested, or that you are authorized to request work on it.
3. Assessments
- Assessments are performed in accordance with industry standards and Arizona Registrar of Contractors requirements.
- Assessment findings are provided in writing.
- Where program funding applies, the assessment is provided at no cost to the household. Where it does not, any assessment or diagnostic fee is quoted to you in advance by the contractor.
- An assessment is not a bid, a work order, or a commitment to perform work.
4. Approval and performance of work
- No work begins until the scope and price are approved by the party responsible for authorizing it; tribal procurement, a housing or health program, or you as the homeowner.
- Only work identified in the approved scope will be performed. Additional work requires a new approval.
- The contractor performs the work under its own terms and conditions, which are provided to you at or before approval. Where those terms and these Terms address the same subject, the contractor's terms govern the work itself.
- Payment terms, deposits, and invoicing are set by the contractor unless a program is paying directly.
5. Warranty
Indigenous Cooling makes no warranty, express or implied, regarding any equipment, part, or workmanship. Any warranty on equipment or labor is provided by the manufacturer and by the licensed contractor of record under the contractor's own warranty terms. Warranty claims must be directed to the contractor.
6. Your responsibilities
- Provide safe working conditions and access, including access to attics, crawl spaces, and rooftops.
- Secure pets and keep children away from the work area during visits.
- Tell us in advance about known hazards such as asbestos, damaged wiring, or structural problems.
- Make the equipment accessible. If it is not accessible at the scheduled time, the visit may be declined or rescheduled, and a wait-time or trip charge may apply.
- Report problems promptly.
7. Text messaging
By giving us your mobile number, you consent to receive text messages from us about your service request. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive text messages is not a condition of purchasing any goods or services. See our Privacy Policy for how we handle your information.
8. Website
Content on this website is provided for general information. It is not a bid, a quote, or professional advice about your specific equipment or home. We may change or remove content at any time.
9. Limitation of liability
INDIGENOUS COOLING IS NOT LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES OF ANY KIND, INCLUDING PROPERTY DAMAGE, LOST TIME, OR LOSS OF USE, ARISING FROM DELAYS IN SCHEDULING, THE INABILITY TO PROVIDE SERVICE, OR THE PERFORMANCE OR FAILURE OF ANY EQUIPMENT. OUR TOTAL LIABILITY IS LIMITED TO THE AMOUNT YOU PAID DIRECTLY TO INDIGENOUS COOLING, IF ANY. NO EXPRESS OR IMPLIED WARRANTIES ARE MADE BY INDIGENOUS COOLING, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Nothing in this section limits any right you have against the licensed contractor of record or an equipment manufacturer.
10. Termination
We may decline or discontinue coordination of service if unsafe conditions are present, if agreed terms are not met, or if these Terms are breached.
11. Compliance and complaints
Indigenous Cooling operates under the laws and ordinances of the Gila River Indian Community. Concerns about work performed should be raised first with us at (480) 534-1844 so that we can bring in the contractor.
A client also has the right to file a written complaint with the Arizona Registrar of Contractors within two years of completion of a project. The Registrar may be reached at 602-542-1525 or at roc.az.gov.
12. Governing law
These Terms are governed by the laws of the State of Arizona. Work performed within the exterior boundaries of the Gila River Indian Community is also subject to the laws and ordinances of the Community, and disputes concerning that work may fall within the jurisdiction of the Community's courts.
13. Changes
We may update these Terms. The effective date above reflects the current version.
14. Entire agreement
These Terms, together with the contractor's terms for any work performed and any written approval of scope and price, are the entire agreement between us on this subject. If any provision is found unenforceable, the remaining provisions stay in effect.