Indigenous Cooling, LLC
Privacy Policy
Effective July 27, 2026
Indigenous Cooling, LLC ("we," "us," or "our") provides heating, ventilation, air conditioning, and indoor air quality services to households and organizations within the Gila River Indian Community and surrounding areas of Arizona. This policy explains what information we collect, how we use it, and the choices available to you.
Information we collect
We collect only what we need in order to schedule and perform service:
- Name, telephone number, service address, and mailing address
- Details you provide about the home, the equipment, and the people living there, including whether a household member is elderly or receiving respiratory care
- Records of calls and text messages with us, including call recordings and call metadata such as date, time, and duration
- Service history, assessment findings, work orders, and payment records
- Basic technical information collected automatically when you visit this website, such as browser type and pages viewed
How we use information
- To schedule assessments and perform requested service
- To contact you about appointments, findings, scheduling, and follow-up
- To coordinate work and billing with the tribal housing authority, health program, or other organization funding the work
- To meet licensing, safety, warranty, and recordkeeping obligations
- To improve our service and understand which of our outreach efforts reach households in need
Text messaging
When you provide your mobile number to us, whether by calling, texting, or giving it to a technician, you consent to receive text messages from Indigenous Cooling, LLC relating to your service request. Messages may include appointment confirmations, scheduling changes, technician arrival notices, and follow-up about completed work.
- Message frequency varies based on your service activity
- Message and data rates may apply
- Reply STOP at any time to stop receiving messages
- Reply HELP for assistance, or call us at (480) 534-1844
- Carriers are not liable for delayed or undelivered messages
Consent to receive text messages is not a condition of purchasing any goods or services from us.
How we share information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Outside of the text messaging restriction stated above, we share information only as follows:
- With the licensed contractor of record and the technicians assigned to perform your work
- With the tribal housing authority, tribal health program, or other organization funding or authorizing the work, and only to the extent needed to authorize, document, and bill for it
- With service providers who support our operations, such as our telephone, scheduling, and payment systems, which are bound to use the information only to provide those services
- Where required by law, by the Gila River Indian Community, or by a valid legal process
We do not sell your personal information.
Calls
Calls to and from our published number may be recorded or monitored for quality, training, and recordkeeping purposes. Our published number routes to more than one person so that a call is answered promptly; the person who answers may be a community member, a manager, or a dispatcher.
Website
This website does not host advertising. We may use basic analytics to understand how many people visit and which pages they read. Most browsers allow you to refuse or delete cookies through their settings.
How long we keep information
We keep service records for as long as needed to support warranty, licensing, tax, and contractual obligations, and then dispose of them securely.
Children
Our services are directed to adults. We do not knowingly collect personal information from children under 13. Information about children living in a home may be provided to us by an adult in connection with a service request, and it is used only for that purpose.
Your choices
- Reply STOP to any text message to stop receiving messages
- Ask us to correct or update your information at any time
- Ask what information we hold about you and request a copy
- Ask us to delete information we are not required to retain
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page reflects the most recent version.